Return your order
Always check whether the product you received is in accordance with your order. If due to an error you received another product, we kindly ask you to return the product within 14 days of receipt. The costs for this return shipment are reimbursed.
In order to establish why you received a different product, it is important that you indicate the reason for returning it and the difference between the two products.
If following receipt of an order the goods do not meet expectations, you can notify us by sending an e-mail or you can call us.
You are deemed to handle the product and packaging with care.
If you need to return your product, you must return it to us including all accessories and – if reasonably possible – in the original condition and packaging. Organic Earth will take appropriate action in consultation with you: either we send a new product or the invoice amount will be refunded as soon as possible, yet no later than 30 days after the return shipment.
Right of withdrawal when delivering products
When purchasing products, you have the right to terminate the agreement within fourteen (14) days, without stating the reasons. This term starts on the day after the product has been received by or on behalf of the consumer. If you wish to exercise your right of withdrawal, the costs for the return shipment will be charged.
During this term, you are deemed to handle the product and packaging with care. We recommend only unpacking the delivery to the extent that you can assess whether you wish to keep the products ordered.
If you wish to exercise your right to withdrawal, you must return the product to us including all accessories and – if reasonably possible – in the original condition and packaging. Organic Earth will refund the invoice as soon as possible, yet no later than 30 days after the return shipment or withdrawal.
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